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Lifetime Service Guarantee

We offer a free service on all eyewear purchased from us - for life! Simply bring your glasses to Gates Optometrists every three to six months for its complimentary professional clean and we'll also tighten screws and adjust them for a comfortable fit.

Included with the purchase of your glasses, are our complimentary Gates Optometrists micro-fibre lens cloth and lens cleaning spray solution. These are perfect for keeping your lenses crystal clear in between your complimentary professional cleaning and adjustments. 


Caring For Your Eyewear

Use your Gates Optometrists complimentary micro-fibre lens cloth and lens cleaning solution to take care of your eyewear. 

  • Spray your lenses with the lens cleaning solution
  • Wipe dry with micro-fibre lens cloth

Special care should be given to cleaning your new lenses. Chemical cleaners are too harsh and over time will damage the coating. Proper care will ensure the long life your lenses and its coating.


Two Year Warranty

We offer an exclusive two year warranty on all frames and lenses purchased with us. If your glasses break under normal wearing conditions, we will repair or replace them. No extra cost! 

This warranty does not cover loss or theft. Replacement of glasses is limited to once in the two year period and must be made to the original prescription.


Insurance Claim

We know that sometimes you need help with insurance claims and we're happy to act on your behalf. Simply provide us with the claim number and we will liaise directly with the insurance company, saving you time and effort. We will also let you know when your replacement glasses are ready to collect. 

This is a free service we offer all our clients. Contact us today if you wish for us to co-ordinate your insurance claim.


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